Job Information
Pilot Company Team Lead, Credit in Knoxville, Tennessee
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description
Summary
The purpose of this job is to oversee the day-to-day operations of the Card Room, ensuring accuracy of cards printed and the shipment of these cards to customers.
Essential Functions
Provide Card Room Coordinator team member coaching and guidance in resolving difficult or complex issues
Ensure customer cards are accurately created across several different platforms
Review and ensure completion of Print App Logs daily
Provide input for team member appraisals and assist with development of short and long-term team member goals
Coach team members in response to scorecard and daily metrics
Provide deal processing functions for the Credit team to include the evaluation and processing of credit reviews, credit information management, entering customer data in the Credit billing system, and the administration of applications and other required paperwork
Proactively provide support and assistance to the Credit team by reviewing all customer deals and agreements, and identifying concerns with credit application documentation and daily billing activities
Support invoicing of direct bill (DB) and fleet customer accounts
Collaborate with credit coordinators, sales, mailroom, guest services and purchasing to coordinate efforts, streamline processes and improve Guest experience
Support relationships with customers and channel partners; resolve escalated problems with customers and channel partners when card issues occur
Review and approve daily upload process of adding cards to ascend to print additional cards for existing customers
Provide guidance and input for development of card room-related software to ensure all stakeholders’ needs are met; manage new and existing data within systems
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are following rules, regulations, policies, and procedures
Qualifications
Bachelor’s degree in finance, accounting or related business field required
Minimum four years’ work experience required
Specialized Knowledge
Intermediate Microsoft Office skills
Strong systems orientation with the ability to rapidly develop deep knowledge and understanding of key credit department systems
Competencies
Ability to motivate and lead a team
Strong written and verbal communication skills
Excellent analytical, critical thinking, organizational, and time management skills
Ability to problem solve, manage conflicts, influence and negotiate
Ability to manage multiple projects and work-streams concurrently
Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency
Travel
- Travel required less than 5%
Physical Requirements & Working Conditions
- General office work requiring sitting or standing for long periods of time
Additional Information
Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay
All your information will be kept confidential according to EEO guidelines
32894
Pilot is an Equal Opportunity Employer. Pilot does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.